Privacy Policy
Your privacy and the protection of your personal data are very important to us at Holo Health. We are committed to safeguarding your personal information in accordance with the UK GDPR and Data Protection Act 2018.
This Privacy Policy explains how we collect, use, and store your personal data. It also describes who your data may be shared with and your rights regarding this data.
How We Obtain Your Personal Data
We collect personal data from you in the following ways:
When you complete any client questionnaire
When you sign our service agreement or consent forms
During consultations (in person or virtual)
Through email, telephone, or postal communication
When processing payments for services
This data may include:
Your name, contact details, and emergency contact
Information about your appointments, referrals, and clinical notes
Your medical history, medications, lifestyle details, and lab results
GP or consultant contact details
Payment details and invoices
Why We Use Your Data (Lawful Basis)
We collect and process your data to provide direct healthcare services to you. This is based on:
Legitimate interest: We use your data to provide personalised support in a safe and professional way.
Consent: We will always ask for your consent to share your data with third parties such as your GP or specialists.
Legal obligation: We comply with legal requirements relating to documentation and public safety.
We do not use your data for automated decision-making and do not sell your data to any third party.
How We Store and Protect Your Data
We are committed to protecting your data through:
Password-protected clinical systems and two-factor authentication
Secure electronic record-keeping and encrypted data storage
Limited access to personal data by authorised professionals only
Regular review of data processors to ensure GDPR compliance
Your data may be securely stored in electronic management systems and offline backup systems when required.
Sharing Your Data
Your data may be shared with:
Other regulated professionals involved in your care (with your consent)
Laboratories, pharmacists, or diagnostic services with whom you consent to share information
Healthcare professionals for the purpose of referrals or multidisciplinary collaboration
Authorities if required by law or in the interest of public safety
We will never share your personal data outside of the UK or EEA without appropriate safeguards.
Your Rights
You have rights under data protection law, including:
To access your personal data
To request correction of inaccurate data
To request erasure of your data (subject to clinical/legal requirements)
To restrict processing or object to data use
To receive your data in a portable format
To withdraw consent at any time
You can exercise these rights by contacting us via the details below.
Cookies and Website Analytics
Our website uses cookies and may collect anonymised IP address data. We use tools like Google Analytics to understand site usage. You can adjust your cookie preferences through your browser settings.
Contact Details
If you have questions about your data or wish to exercise your rights, please contact:
Email: support@holohealth.co.uk